General FAQ

What is GetTaxi?

GetTaxi is a complete transport solution for consumers and businesses. Our free app for iPhone and Android lets you instantly book a ride with a tap of your mobile. We provide a seamless travel experience for our passengers and drivers alike by giving them a more reliable, fast and safe way to travel around.

Why should I choose GetTaxi?

We use the latest in mobile technology to offer a truly seamless travel experience; no hailing, phone calls or cash needed. With no-minimum fare, no cancellation fee, 24/7 customer service, credit card payments at no extra cost and future booking up to two weeks in advance. Track your driver on his way to you and get alerted when he’s outside. Our flat-rates to airports will get your holiday off to the right relaxing start. We are very proud to be the only taxi app working exclusively with London’s iconic black cabs.

Are there any extra costs?

Nothing. In fact we give you money when you share GetTaxi. Just share your unique code with friends and automatically receive £10 GetTaxi credit each time a friend takes their first ride using your unique code which you can find in the app.

Is GetTaxi safe?

We only use licensed black taxis which are regulated by TFL. We meet up with every single driver that signs up and they go through a comprehensive training programme so that we can ensure safety for passengers.

I left something in a GetTaxi, how do I get it back?

Don’t panic. Your driver’s details will be stored in your ‘Rides’ list so you can easily call them up. If any reason you can’t get through, you can call Customer Care 24/7 on 0207 7888 987 and they will get your item back to you.

GetTaxi for Business?

We offer tailored Business and Enterprise Solutions with the highest level of service and dedicated account management. Receive comprehensive monthly invoices that offer complete transparency and enjoy flexible payment options. Call us on on 0207 7888 987 today to get a seamless travel experience for your company. See our business page for further listed benefits: http://gettaxi.co.uk/business.html

Using the app

How can I get GetTaxi?

Download the app from the App store or Play store. (http://dl.gettaxi.co.uk/). Enter your e-mail and card details. That’s it. Welcome to your new seamless travel experience.

Can I pre-book a taxi?

With our Future Booking option you can book up to 2 weeks in advance. Just tap ‘Pick up Time’ in the app and change the date for when you want it. Then sit back and relax in the knowledge we’ll be outside waiting for you at the requested time.

Which smartphones can I download the GetTaxi app onto?

GetTaxi is available on iPhone, Android and select Blackberry devices

The app isn’t locating me. What do I do?

Check your location settings on your device or try typing in the address, or drag the pin to exactly where you are.

Can I use GetTaxi from an iPad?

Yes you can.

Can I use GetTaxi outside of London?

In the UK we only operate in London. However if you travel abroad you will find us in New York, Moscow, St. Petersburg and all over Israel. Just open the app as usual and your location will be updated.

My Account

What about all my information? Is it protected?

The servers we use are world-class. All data is protected by highly secure facilities and infrastructure and is protected by extensive network and security monitoring systems.

How do I pay for my cabs by card?

Register your card by opening the ‘Me’ tab on the top left corner of your screen. Tap first option “Payment Settings’ and then ‘Add Credit Card’. All subsequent rides will be charged using that card so you can hop in and hop out and receive your receipts straight to your inbox.

What do I do if I have a coupon?

Open the ‘Me’ tab on the top left corner of your screen, select ‘Coupon Code’, enter your code and click ‘Confirm’. Your account is then in credit and your next ride will automatically redeem this code before charging your card. Do do this you must have a valid credit card registered.

What if I need to speak to someone?

You can call our Customer Care team on 0207 7888 987 who are here 24/7 to take care all your queries. You can also find this number by going to the ‘Me’ tab in your app and selecting ‘Customer Care’ and tapping “Call’
 

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